- Terms of Service
All transportation operated by Englewood Shuttle and Limousine and its affiliates is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at Terms & Conditions. If you are using https://englewoodshuttle.com to book Denver Airport Shuttles and Limousine, van, private sedan or SUV transportation services. By agreeing to these terms of service, you also confirm that you understand how our service works.
Saturday, January 20, 2018
RESERVATIONS AND POLICY
Reservations for transportation to the airport are valid only for the time and date specified. Reservations for transportation from the airport are valid only for the date specified. Englewood Shuttle and Limousine is not responsible for unused reservation or costs incurred because of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.
Englewood Shuttles Shared Ride and Limousine service to the Airport
Reservations are required for service to the airport. For reservations to the airport, Englewood Shuttle and Limousine guarantees the customer will arrive at the airport in time to make his or her flight when booking based on the pre-set times recommended by the company’s reservation system. If customer selects pickup times outside those recommended automatically during the reservation process, they do so at their own risk (AOR) and are no longer eligible for a refund of the fare for time delays outside of the 15-minute window pickup, or for reimbursement of any resulting costs.
The vehicle should arrive within the 15-minute window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 15-minute window, and remain for the full-designated 15-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare.
The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. The customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.
Englewood Shuttle Shared Ride and Limousine service to the Airport
Reservations from the airport are required in only a few, select cities. Where reservations are not required, they are recommended to allow us to meet demand.
Advance reservations do not guarantee a van will be waiting for the customer at the curb at time of arrival. Due to security considerations, most airports do not allow us to have vans lined up at the curb. However, we have vans waiting close by in a “holding lot” near the airport, just minutes away. Also a van or an alternative vehicle may not always be available, since in any given area or at any given time there are not an unlimited number of vehicles to service customer demand during low peak hours, so a customer may incur an extended wait time during those situations.
Englewood Shuttle Shared Ride and Limousine service to the Airport
Reservations may also be made to book private Englewood Shuttle van or limousine service. Transportation is direct and can be used for non-stop transportation to or from the airport, point-to-point, or hourly service.
Short Notice Reservations
Short notice reservations are reservations made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.
There are no refunds available for reservations made with less than two hours advance notice.
Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time, so as not to jeopardize pick-up of other shared-ride passengers.
Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges. Reservations for private transportation with multiple stops will be routed from furthest pick-up point to the closest, and quoted accordingly.
Shared Ride Airport Transfers
A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.
Exclusive, Non-Stop Airport Transfers
These reservations include van or limousine service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Extra stops are not available for this service.
Charter or Limousine Reservations
Charters or Limousine options include point-to-point or hourly transportation. Point to point reservations, where available, require a minimum charge plus distance-traveled charge and advance reservations. Customers who wish to add an additional stop must purchase a minimum 2-hour Hourly Charter or 2-hour Hourly Limousine. Hourly services require a two-hour minimum reservation and at least one hour advanced notice. Hourly charter reservations should be made in advance to ensure availability. Hourly vehicles are available based on demand and cannot be guaranteed on short notice.
Customers who wish to add an additional stop must purchase a minimum 2-hour Hourly Charter.
Customers must pay at the time of booking to secure advance reservations. Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below. For reservations booked curbside, payment options vary and are dependent on location.
Our operators and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.
Company-issued vouchers serve as a form of payment and the original voucher must be presented to the vehicle operator in the vehicle, at time of payment. In select cities, for rides from the airport, customer may be requested to present voucher to the Englewood Shuttle Representative at the airport. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by Englewood Shuttle are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen. Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.
Direct Bill accounts allow customers to book online, by phone, curbside, or in-vehicle. Accounts are billed after the reservation is complete. This type of account is typically managed as part of a corporate account and will require prior credit approval.
Discount codes are valid for use while reserving the service via Englewood Shuttle, and the official mobile applications. They cannot be combined with other offers. They cannot be redeemed using third party providers. Discounts cannot be applied during phone reservations. Under no circumstances will a discount be applied past the expiration date.
Phone- and web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For curbside reservations, it is the customer’s responsibility to ask for a receipt as proof of payment in van. Englewood Shuttle and Limousine cannot guarantee the generation of receipts after the fact.
Englewood Shuttle and Limousine Service Cancellation Policy
Customers can cancel an Englewood Shuttle or Limousine ride at any time up to two (24) hours before the scheduled pickup for a full refund using the website, mobile website, and the official mobile apps. Cancellations can also be made by calling 1-800-228-0668. Englewood Shuttle and Limousine will not provide a refund if the reservation is cancelled or changed less than 24 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within (24) hours of pickup time.
Flight Cancellations and Delays Due to Airlines
Failure to contact Englewood Shuttle and Limousine with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations affected by airline delays and cancellations may qualify for refund when a replacement reservation is made.
LUGGAGE AND PERSONAL ITEMSThe customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation. Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free! Extra fees may apply in the following instances. Contact us for needs outside of those listed.
|Excess/Oversized Baggage||Checked bag exceeds 50 pounds (or approximately 23 kilograms).|
Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.
Excessive size or number of bags may require an Exclusive reservation.
|$10.00 fee per item|
|Boxes||Excessive size or number of boxes may require an Exclusive reservation.||$10.00 fee per item|
|Golf Clubs||Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)||Varies|
|Bikes||Exclusive reservation required. Box required.||Varies|
|Skis and Snowboards||Exclusive reservation required.||Varies|
|Surfboards||Exclusive reservation required.||Varies|
Extra Luggage and Oversized Items
Vehicles have limited space. Items considered excessive are subject to a small fee. The fee is dependent on the item(s) in question and may vary by location. Athletic equipment (e.g. bikes, surfboards, skis, golf clubs, etc.), non-ADA motorized scooters, and pet carriers will be subject to additional fees. Because of variations in fleets from city to city, not all items are permitted in all cities and vehicles. Large boxes may also incur an additional fee. Boxes include bicycle boxes, travel trunks, and musical cases for larger instruments. Shipping boxes are also considered oversized due to the weight they can hold, not because of their dimensions. Depending on the city, and the city’s vehicle type, items like these may require an Exclusive reservation.
Large trunks, athletic equipment and oversized luggage may require Exclusive van service.
Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Englewood Shuttle, Limousine, and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred because of over-packing, items packed improperly, or fragile items.
It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.
The customer must report significant damage to any personal items during use of the service immediately to Englewood Shuttle and Limousine at 1-800-228-0668. In the event Englewood Shuttle and Limousine determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 per passenger unless local regulations deem otherwise. Englewood Shuttle and Limousine reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.
Passengers are responsible for their own luggage and any items placed by themselves or Englewood Shuttle and Limousine representatives in the van or limo. Englewood Shuttle and Limousine assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred because of lost or stolen baggage or personal property.
Englewood Shuttle, Limousine, and its operators are also not liable for lost items left behind in the vehicle by a customer. However, Englewood Shuttle and Limousine does want to help customers reunite with lost items whenever possible. If an item is lost, Englewood Shuttle and Limousine recommends the customer immediately contact us at 1-800-228-0668. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:
- Less than 25 pounds: Lap carrier permitted
- More than 25 pounds: Must be reserved as Non-Stop Van
Per ADA requirements, the restrictions above do not affect service animals. Read more about accessible service.Service animals are permitted in vehicles. Please be mindful of the vehicle size while booking rides with a service animal.Please be aware that if you have an allergy to animals, Englewood Shuttle and Limousine in accordance with the ADA provides service to individuals accompanied by service animals. In addition, other passengers may be traveling with a cat or dog.
Seatbelts are provided for customer safety. Englewood Shuttle and Limousine requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.
Englewood Shuttle vans and Limousines seat 5-10 passengers depending on the city vehicle profile. Oversized or excess luggage may require a larger or private vehicle at an additional cost. Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.
Smoking is not permitted in any of our vehicles.
In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals. For transportation into airports, customers are required to make advance reservations. For transportation from airports, reservations are not required with the exception of a few, select cities. For customers requiring the use of accessible transportation in all other cities, reservations are encouraged, but not required.
Traveling with Children
Englewood Shuttle and Limousine welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website. Operators reserve the right to refuse service to parties out of compliance with state law.
A parent or guardian must accompany customers under the age of 16 for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.
The customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Englewood Shuttle and Limousine is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.
Travel Times and Delays
Englewood Shuttle, Limousine, and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Englewood Shuttle and Limousine reserves the right to cancel and refund reservations in advance of the scheduled pickup.
Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, we cannot provide an exact travel time.
At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, Englewood Shuttle will post information to website, blog or other forms of communication, to notify customers in advance.
Customer Service Concerns
Customers are encouraged to notify us of their experience, good or bad.
Limitations on Compensation Following Service Failure
Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.
Limitations on Compensation Following Missed Flights
When it is determined to be company fault, Englewood Shuttle and Limousine may provide compensation not to exceed $200.00 per person for domestic flights and $300.00 per person for international flights. Englewood Shuttle and Limousine may reimburse for overnight lodging in the event customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of reimbursement for delays or missed flights. Englewood Shuttle and Limousine does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.
Limitations on Customer Claim Time
The customer hereby acknowledges and agrees that, unless a longer period is mandated and not waived by law, any claim relating to the services provided to customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 30 days after the occurrence of the act or omission that is the subject of the claim.
For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The customer’s financial institution then completes the refund. The customer should refer to their financial institution to check on status of refund. For Check Refunds: Once approved, refund requests are entered on a daily basis. Checks are cut once weekly and put in the mail for delivery to the address provided every Friday; delivery varies dependent on holidays.
At Englewood Shuttle and Limousine, we are committed to protecting your privacy. We use the information you provide to secure your Englewood Shuttle and Limousine reservation.
At some point in the future, we may use the information we collect to notify you about important functionality changes to the Web site, new Englewood Shuttle and Limousine services, and special offers we think you will find valuable. If we do so, you will be provided an opportunity to unsubscribe from this mailing list.
Englewood Shuttle and Limousine does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to firstname.lastname@example.org telling us you’d like to be removed. In addition, we also may market certain third-party services through our site. If you accept the offer, we will pass your relevant personal information, including name to that third party. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third-party marketing offer available through our site, we will share your contact and billing information with that specific third party.