FAQ

Online reservations should be requested (6) hours prior to your scheduled transportation service to confirm the availability. No Scheduling a service by phone Please.

Of course! You can update your booking 24 hours prior to your pick-up time by visiting our website and locating https://www.englewoodshuttle.com/modify-reservation/. We kindly ask that you refrain from sending emails for booking changes, as they are managed in the order they are received and may not be processed in time to meet our 24-hour cancellation policy.

Editable Booking Information:

Alter or Update Reservation. Here are the aspects you can modify on your own:

• Name on the reservation
• Contact phone number
• Travel date and time – note: if your pick-up time is less than 24 hours away, it could be labeled as “ASAP”. In this situation, please call the Englewood Shuttle phone number.
• Flight specifics
• Number of bags
• Flight category – Domestic or International

For other adjustments not mentioned here, such as updates to the pick-up location or vehicle preferences, please reach out to Englewood Shuttle at info@englewoodshuttle.com.

Now that we’ve explained your Trip Edit choices, follow these easy steps to adjust your booking: To revise your reservation at https://www.englewoodshuttle.com/

Step 1: Go to https://www.englewoodshuttle.com/ and click on Revise Reservation on the right side of the booking widget.

Step 2: When you reach the Revise Reservation page, you’ll be asked to input your confirmation number. Provide the necessary information and click the Submit button.

Step 3: Follow the steps to submit your trip modifications or to cancel your booking.

For Denver International Airport, our outbound shuttles load on Level 5 (Main Level/Baggage Claim Level). Once you have retrieved your luggage, please proceed to Door 505 and walk to island number 2, Section A. located beneath the limo signs. This is located in the East Terminal, next to baggage carousel number 3.

When you arrive at the loading area, please turn on your mobile phone and wait for your driver to call you. If you have a confirmed reservation, you may proceed directly to our loading area.

Please note that toll charges are not included in the calculated cost of your reservation. If any toll charges are incurred during your trip, you will be responsible for paying the additional charge before exiting the vehicle.

If you have any specific questions or concerns about locating your shuttle at the airport, please do not hesitate to contact us. We are committed to providing the highest level of service to all of our customers, and we will do our best to assist you.

We offer a wide range of services to cater to the needs of our clients. Our services include transportation to and from Denver Airports, Hotels, conferences, and other events. We also provide hourly services for those who need transportation for a set period of time, such as for business meetings or sightseeing tours. Additionally, we offer point-to-point transportation for those who need to be picked up and dropped off at specific locations. Our fleet includes a variety of vehicles, including sedans, SUVs, and limousines, to accommodate groups of all sizes.

Yes, we offer only online payment options for our client’s convenience. We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Our online payment system is designed to be user-friendly and secure, ensuring that your transaction is processed quickly and with the utmost privacy. We understand that some clients may prefer to use other payment methods, and we are always open to discussing alternative options. Please don’t hesitate to contact us if you have any questions or concerns regarding our online payment process.

If your credit card payment is not successful or is declined during checkout, you will be prompted to update your payment information before completing your purchase. This will give you the opportunity to enter a new card number or select an alternative form of payment. To ensure a successful transaction, it’s important to double-check the accuracy of the information you entered, including the card number, expiration date, and billing address. If you continue to experience issues, you may want to contact your credit card issuer or bank to verify that there are no issues with your account or card. Our customer service team is also available to assist you with any questions or concerns you may have during the checkout process.

Please make your reservation online.

We service 24/7 for your peace of mind. Please make your reservation online.

We are open for service 24/7. Please make your reservation online.

Our pickup window is 15 minutes, which means that our vehicle will usually arrive within 15 minutes of your scheduled pickup time. For instance, if your pickup time is 10:00 AM, you can expect our vehicle to arrive between 10:00 AM and 10:15 AM. To ensure a prompt and efficient pickup experience, we kindly ask that you are fully prepared and waiting at your designated pickup location at the start of the 15-minute window. This will help us avoid any potential delays or inconvenience and ensure that you reach your destination on time.

We understand that plans can change, and we strive to make our cancellation policy as accommodating as possible. If you need to cancel your reservation, we ask that you provide us with at least 24 hours notice before your scheduled pick-up time. If you cancel within this time frame, you will receive a full refund.

However, if you cancel your reservation with less than 24 hours notice or are a no-show, we are unable to provide a refund. We also cannot refund any portion of the fare if you decide to terminate the trip after the vehicle has been dispatched.

To cancel your reservation, please contact us at info@englewoodshuttle.com. We also ask that you inform us by email if there are any changes to your flight schedule, such as delays.

Please note that refunds may take up to 5 business days to show up on your account, and credit card refunds are submitted to your financial institution within one business day. We appreciate your understanding and cooperation with our cancellation policy.

We understand that travel plans may change unexpectedly, and we strive to make it easy for you to modify or change your reservation. To modify or change your reservation, simply log in to your account on our website or contact our customer service team.

If you need to change your pick-up or drop-off location or time, please inform us as soon as possible so that we can make the necessary adjustments to your reservation. We will do our best to accommodate your request, but please note that changes are subject to availability and may incur additional fees.

Please note that any modifications or changes made to your reservation may affect the price and availability of the service. If you have any questions or concerns about modifying or changing your reservation, please do not hesitate to contact us.

We recommend that you make your reservation as soon as possible to ensure availability, especially during peak travel seasons or for high-demand routes. However, we can usually accommodate same-day reservations, depending on availability.

For airport transportation, we recommend booking your reservation at least 24 hours in advance to ensure that we have enough time to make the necessary arrangements. For non-airport transportation, we recommend booking your reservation at least a few hours in advance to ensure availability.

If you have any specific requirements or questions about making a reservation, please do not hesitate to contact us. We are committed to providing the highest level of service to all of our customers, and we will do our best to accommodate your needs.

No, we offer private, luxury car service just for you and your passengers.

Every price that you receive from us will include all fees as well as a driver gratuity of 10% built-in. you will have the option to increase if you desire to pay more tip to the driver.

Nope! Every price that you receive from us will include all fees as well as driver gratuity built in.

Yes, you can change or modify your reservation depending on availability. To make changes to your reservation, please contact our customer service team as soon as possible.

Changes to your reservation may result in a change in price, depending on the new details of your trip. If the changes result in a lower fare, we will refund the difference to you. If the changes result in a higher fare, you will be responsible for paying the difference.

Please note that changes to your reservation may be subject to cancellation fees or other charges, depending on the specific terms and conditions of your reservation. We recommend reviewing the terms and conditions of your reservation before making any changes.

If you have any specific questions or concerns about changing or modifying your reservation, please do not hesitate to contact us. We are committed to providing the highest level of service to all of our customers, and we will do our best to accommodate your needs.

We understand that flight delays are often beyond your control, and we will do our best to accommodate any changes to your pickup time. If your flight is delayed, please contact us Via Email as soon as possible to inform us of the delay and provide us with your updated arrival time.

We track all flights and adjust our pickup times accordingly, but it is important that we are notified of any delays so that we can ensure a smooth and timely pickup. If you miss your scheduled pickup due to a flight delay or other unforeseen circumstances, please contact us as soon as possible to make alternate arrangements.

If you have any specific questions or concerns about flight delays and your pickup time, please do not hesitate to contact us. We are committed to providing reliable and convenient transportation solutions for all of our customers.